Sat Jul 20 '19 Announcement
over 5 years ago
– Sat, Jul 20, 2019 at 11:46:21 PM
There have been a few cases of the Rapt II Ultra nylon gears meshed up. Bafang has been very helpful in fixing the issue with us and providing anyone affected with new metal gears that they just implemented. These new metal gears are more durable and do not affect the noise level or efficiency in any noticeable ways.
So, yes it's terrible if it happens to your bike, and we are sorry if it happens to you. But the silver lining is, we stand behind out product and you'll get a brand new replacement. Even for Hawaii and Alaska. Our main problem with shipping the whole bike to these places is the bulk, weight and batteries. We are just a hair within the shipping dimension limit. It'll be easier when we don't have to deal with these issues.
Be Safe and Have A Blast!
Mon Jun 24 '19 Announcement
over 5 years ago
– Mon, Jun 24, 2019 at 05:18:16 AM
Hi Team: The next US shipment is arriving July 02. This include Alaska and Hawaii. The ship's name is MSC EVA. You can track the ship via this link.
https://www.marinetraffic.com/en/ais/details/ships/shipid:460277/mmsi:371218000/imo:9401130/vessel:MSC_EVA
Thanks for all your patience and we apologise for being so bad on communicating.
We are using video instructions which we find much more easier to follow. You can find what you need here:
For set up videos, pls follow the video links on this pdf, compiled by Rajiv, a Team MOAR member.
https://www.dropbox.com/s/felho5nknpll5oc/MOAR%20Bike%20Instagram%20Instructions.pdf?dl=0
Rapt I Manual:
https://www.dropbox.com/s/25t52porag8jp7n/Rapt%20I_Bafang%20BBSHD%20Manual.pdf?dl=0
LCD Manual:
https://www.dropbox.com/s/c1c77r35pp4wm5d/Rapt%20II_Bafang%20DP%20C18%20UART%20unlimit.pdf?dl=0
Always wear a helmet. Pls alway carry with you a "missing link" or "magic link" and a small chain tool. With a powerful motor sometimes the chain might pop. Be aware that your bike has an 8 (24/7) or 9 speed (Rapt, Rapt II) chain. Pls specify that, because they have different pitch.
https://www.amazon.com/MISSING-Bicycle-Chain-9-Speed-6-Pack/dp/B001PTA4I8/ref=sr_1_fkmr0_1?keywords=kmc+magic+link+chain+9+speed&qid=1554173590&s=gateway&sr=8-1-fkmr0
Chaintool:
https://www.amazon.com/Oumers-Breaker-Splitter-Connector-Indicator/dp/B07BRPXPHM/ref=sr_1_6?crid=BKRZQWJP0SU&keywords=chain+tool+pliers&qid=1552701793&s=gateway&sprefix=chain+tool%2Caps%2C1781&sr=8-6
As everyone who rides a fat bike can attest, a puncture tire is no fun on a fat ebike. Always carry with you a can of tire or tube sealant, something like this:
https://www.amazon.com/Slime-10164-Tubeless-Tire-Sealant/dp/B01LCLMKTY/ref=sr_1_5?keywords=tire+sealant&qid=1552701237&s=gateway&sr=8-5
Thanks for your patience and enthusiastic support! We think you’ll like the bike.
Let us know what you think of your bike. If you don’t mind FB pls join the MOAR club started by another Team MOAR member - Logan. You’ll find lots of like minded backers there sharing tips and war stories..
https://www.facebook.com/groups/1456934477710978/
If you have any issues with your bike at all, pls write to: [email protected] cc [email protected]
Be Safe and Have a Blast!